UAE Central Bank Introduces AI Guidelines for Consumer Protection

Feb 23, 2026

55 min

Feb 23, 2026 09:32

UAE Central Bank issues new rules on AI use to protect banking customers

## New AI Framework for Financial Institutions

The UAE Central Bank has unveiled a new set of guidelines to ensure the responsible use of artificial intelligence (AI) in the financial sector. This initiative is part of a broader effort to protect consumers as banks increasingly adopt digital technologies.

## Key Principles and Consumer Safeguards

The new framework applies to all licensed financial institutions and outlines principles for the deployment of AI and machine learning. It emphasizes governance, fairness, transparency, and human oversight. Additionally, it addresses data management and privacy concerns, reflecting the need to protect sensitive customer information.

## Balancing Innovation with Protection

The Central Bank aims to balance technological innovation with consumer protection. The guidelines are designed to enhance governance and transparency while ensuring that human oversight and data protection remain priorities.

## Alignment with National AI Strategy

These measures align with the UAE's national AI strategy, supporting sustainable innovation and maintaining public confidence in digital banking services. The framework is intended to ensure that financial institutions adopt new technologies responsibly, upholding high standards of consumer protection and operational integrity.

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