Hotel Liability for Stolen Money from Room Safe

Jul 25, 2026

40 min

Jul 25, 2026 10:31

Ask Gulf News: Is a hotel liable for money stolen from a room safe?

## Legal Framework for Hotel Liability

In the UAE, hotels are not automatically responsible for money or valuables stolen from room safes. According to Article 928 of the UAE Civil Transactions Law, hotels are only liable if they have accepted items for safekeeping, refused to do so without reason, or if the loss is due to the hotel's negligence.

## Guest Responsibilities

Guests must inform hotel management immediately upon discovering any theft or loss. Delaying this notification can result in losing the right to claim compensation. Additionally, any legal claim must be made within six months of the guest's departure.

## Proving Hotel Liability

To recover stolen money, guests need to demonstrate that the hotel is liable under the specified conditions. The court will assess the evidence provided to determine the hotel's responsibility.

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