Indian Passport Services in UAE Face Legal Challenges

Jul 7, 2026

99 min

Jul 7, 2026 12:32

Indian passport service controversy: What Indian expats in UAE must know now

## Background

Indian passport services in the UAE are currently facing significant disruptions due to a legal dispute. The Indian Embassy in Abu Dhabi and the Consulate in Dubai handle around 600,000 transactions annually, serving a community of 4.5 million Indian expatriates. The contract to manage these services has become the center of a legal battle, causing delays and long queues at consular offices.

## ICAC Initiative

To address longstanding complaints about fragmented services and additional charges, the Indian Embassy proposed the Indian Consular Application Centres (ICACs). This initiative aims to consolidate various consular services under one roof, offering a streamlined process with a single fee. The plan includes 14 centers across the UAE, with a focus on efficiency and transparency.

## Outsourcing History

Since 2009, Indian passport services in the UAE have been outsourced. BLS International and SGIVS Global Services have been the primary service providers, but their contracts expired on June 30, 2026. The new contract was awarded to Alhind Tours and Travels LLC, but its implementation has been delayed due to legal challenges from other bidders.

## Legal Dispute

The launch of ICACs by Alhind was scheduled for July 1, 2026, but was postponed after E Trav Tech and Verasys challenged the tender process in court. The Delhi High Court upheld the government's discretion in scoring bids but acknowledged the need for transparency in disqualifications. The case is now pending further hearings.

## Current Situation

With the previous contracts expired and the new operator unable to start, the Indian Embassy and Consulate have taken over service provision temporarily. They have introduced an online appointment system, but walk-in services have been limited due to high demand. Applicants are experiencing delays and must pay fees in cash.

## Future Prospects

If the ICAC model proceeds, it promises to simplify the process for Indian expatriates, eliminating additional fees and ensuring faster service. However, the outcome depends on the ongoing legal proceedings, leaving applicants in a state of uncertainty.

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