DubaiNow Processes 5.7 Million Payments in 2025 with New Services

Feb 20, 2026

86 min

Feb 20, 2026 14:31

DubaiNow hits 5.7 million payments in 2025 as 70 new services added

## Expansion of DubaiNow Services

DubaiNow, a digital platform for government services, processed 5.7 million payments in 2025. The platform added over 70 new services, increasing its offerings to 370. This expansion was achieved through partnerships with more than 50 government and private entities, aiming to streamline procedures for residents and citizens.

## Technological Enhancements

The platform's growth is supported by advanced technology, including an AI digital assistant that provides real-time guidance. This feature helps users access services efficiently, aligning with Dubai's vision for smart government services. The app attracted 400,000 new users in 2025, bringing the total to 2.2 million, and maintains a 4.5-star rating.

## New Features and Services

Recent updates include a redesigned interface and the introduction of the "My Services" section for personalized experiences. Users can now access official documents like Emirates ID and driving licenses directly through the app. The "My Vehicles" service allows electronic management of vehicle transactions, including ownership transfers and payment of fines.

Additional features include the "Benefits" service, showcasing programs like Esaad, and a "Pay All" option for settling multiple bills at once. The platform also offers automatic payment systems for convenience.

## Collaborative Efforts

DubaiNow continues to expand through collaborations with entities like the Roads and Transport Authority, adding services such as learner permit renewals. Partnerships with Dubai Culture and Dubai Municipality have introduced digital certificates for filming and permits for public parks. A "Proof of Status" service with Dubai Courts allows digital access to personal status certificates.

## Future Prospects

Dr. Mouza Suwaidan of Digital Dubai emphasized the importance of collaboration in delivering seamless digital experiences. DubaiNow aims to further expand its services, supporting Dubai's goal of providing innovative and secure government services.

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