OpenAI Introduces Life-Saving Feature in ChatGPT

May 9, 2026

61 min

May 9, 2026 11:30

OpenAI’s latest ChatGPT update could save lives offline

## New Safety Feature OpenAI has launched a new feature in ChatGPT called Trusted Contact, aimed at enhancing user safety. This optional tool allows users to designate a trusted individual who can be notified if the AI detects signs of serious self-harm during interactions.

## How It Works Users can add a trusted contact through ChatGPT settings. If the system identifies potential self-harm risks, it encourages the user to reach out for help. A human review team may then evaluate the situation, and if necessary, alert the designated contact via email, text, or app notification, without disclosing chat details.

## Broader Safety Initiatives This feature is part of OpenAI's broader efforts to improve safety. The company has previously introduced parental controls and distress-detection systems. They have collaborated with over 170 mental health experts to enhance ChatGPT's response to sensitive topics, focusing on de-escalation and directing users to professional resources.

## Industry Context The introduction of Trusted Contact comes amid increasing scrutiny of AI's role in handling vulnerable users. Companies like Meta are also expanding AI-based safety measures. OpenAI's initiative reflects a shift towards AI systems that not only provide information but also recognize and respond to crises, connecting users with real-world support.

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