Saudi Arabia Introduces 24/7 Multilingual Hotline for Pilgrims

May 7, 2026

40 min

May 7, 2026 20:30

Saudi Arabia launches 24/7 multilingual hotline for pilgrims

## New Communication Service for Pilgrims

Saudi Arabia's Ministry of Hajj and Umrah has launched a 24/7 multilingual hotline to assist pilgrims. The service, accessible via the number 1966, supports 11 languages, aiming to improve communication and service quality for pilgrims visiting the holy sites.

## Enhanced Support and Efficiency

The hotline is designed to provide information, assistance, and address service-related issues. It is managed by trained staff who coordinate with relevant authorities to ensure quick and efficient responses. The system uses advanced call management technology to enhance the accuracy and effectiveness of communication.

## Technical Infrastructure

The contact center is supported by a modern technical infrastructure, which optimizes performance by distributing calls based on staff skills. This setup ensures that inquiries are handled swiftly and accurately, improving the overall experience for pilgrims.

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