The Importance of Trust in Media During Crises

Apr 23, 2026

64 min

Apr 23, 2026 11:31

Why trust in media matters most during times of crisis

## Leadership Lessons from Home

At the UAE Power Women’s Forum, Mark Thompson, Editor-in-Chief of Gulf News, shared insights on leadership and trust in media. He recounted learning leadership from his mother, a single parent during the Gulf War, who managed household and professional responsibilities with resilience and empathy.

## Women in Leadership

Thompson highlighted the leadership qualities often seen in women, such as strength, understanding, and relationship-building. He noted these traits are evident in the Gulf News newsroom, where women hold significant roles, contributing to a diverse and effective team.

## Trust in Media

Thompson emphasized the critical role of media trust, especially during crises. He warned of the chaos that ensues when trust erodes, leading to misinformation and disengagement. He stressed that journalism remains essential for shaping perceptions and maintaining informed societies.

## Accountability and Credibility

Building and maintaining trust requires accountability, Thompson stated. He acknowledged that mistakes happen, but transparency and apologies are vital to retaining credibility. He cited the growing readership of Gulf News as evidence of their commitment to trustworthy reporting.

## Conclusion

Thompson concluded by reiterating the importance of trust in journalism, particularly in uncertain times, and credited women for shaping his leadership approach. He assured that Gulf News remains dedicated to providing reliable information.

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