Abu Dhabi Revamps Hotel Standards with New Guest Experience Criteria

Sep 17, 2026

54 min

Sep 17, 2026 08:31

Abu Dhabi changes hotel classification standards with new guest experience benchmarks

## Updated Hotel Classification System

Abu Dhabi has introduced a revised hotel classification system focusing on guest experience, service quality, and sustainability. This update, announced by the Department of Culture and Tourism Abu Dhabi (DCT Abu Dhabi), aims to align with international hospitality standards and enhance the overall visitor experience.

## New Accolades for Excellence

The updated framework includes seven new accolades for hotels excelling in specific areas such as Emirati Dhiyafa, Green Excellence, and Wellness. These accolades provide hotels with additional ways to highlight their strengths and offer guests more detailed information about their specialties.

## Comprehensive Criteria

The classification system sets measurable standards for service, facilities management, health and safety, and sustainability. These criteria are part of Abu Dhabi's Tourism Strategy 2030, ensuring that hotel experiences are consistent and high-quality.

## Transition Period for Hotels

Hotels will be given a grace period to adapt to the new standards, although the exact duration has not been specified. The Licensing and Regulatory Compliance Department at DCT Abu Dhabi will oversee the implementation, providing support to hotels during this transition phase.

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