Dubai Airport Introduces 'Click and Travel' for Faster Passport Control

Sep 8, 2026

85 min

Sep 8, 2026 13:30

Click and Travel: Who can use Dubai’s new airport service and how does it work?

## What is 'Click and Travel'?

Dubai International Airport (DXB) has launched a new service called 'Click and Travel' to streamline passport control. This mobile service allows officers from the General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA Dubai) to complete immigration procedures directly with passengers inside the terminal using mobile devices. The service employs biometric verification, making the process quick and efficient.

## Who Can Use the Service?

Currently, the service is available for departing UAE citizens, residents, and visitors. For arriving passengers, it is limited to UAE citizens and residents, with plans to expand to tourists in the future.

## When is the Service Available?

'Click and Travel' is not a replacement for existing systems but is used during peak travel times or when additional flexibility is needed. It can help manage long queues and is prioritized for families, children, and people of determination.

## Does it Replace Smart Gates?

No, the service complements existing systems like smart gates and the Red Carpet tunnel. It provides an additional option for airport authorities to manage passenger flow efficiently.

## Why Implement 'Click and Travel'?

The service aims to enhance flexibility in passport control operations, allowing officers to process passengers wherever they are in the terminal. This adaptability is crucial during busy periods or operational disruptions. A pilot phase conducted earlier this year successfully processed over 31,000 transactions, demonstrating its effectiveness.

## Impact on Travelers

For travelers, the main advantage is reduced waiting times at passport control points when the service is active. However, it is not available on demand and depends on operational needs. Passengers should continue to follow airport instructions and use designated facilities unless directed otherwise.

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