UAE Introduces AI Guide to Transform Government Services

Aug 21, 2026

69 min

Aug 21, 2026 10:34

UAE launches unified AI guide to redesign government services around outcomes

## New AI Initiative

The UAE has launched a new initiative aimed at transforming government services through artificial intelligence. The National Committee for the Agentic AI Project has introduced a unified guide to help federal entities redesign services using AI assistants.

## Simplifying Processes

This new model intends to shift the responsibility of navigating government services from the customer to AI systems. Currently, individuals must identify the appropriate government entity and follow complex procedures to access services. The AI guide aims to streamline this by allowing AI to understand requests and manage the necessary steps.

## Workshop and Implementation

The guide was unveiled at a workshop attended by officials and AI teams from various federal ministries. The session focused on aligning services with the objectives of the UAE’s Assistant AI project.

## Vision for the Future

Mohammed Rashid bin Taliah, Assistant Minister of Cabinet Affairs, emphasized that the goal is to focus on outcomes rather than processes. The AI system is expected to handle tasks by understanding customer intent, using existing government data, and coordinating with relevant entities to achieve a complete outcome.

## Broader Impact

This initiative is part of a broader effort to move beyond digital forms and individual transactions, aiming for AI-driven services that complete tasks on behalf of customers. The UAE is targeting a significant portion of government services for integration with this AI model.

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