Sharjah Airport Achieves Level 3 ACI Accreditation

Aug 18, 2026

61 min

Aug 18, 2026 13:30

Sharjah Airport secures Level 3 global accreditation for passenger experience

## Milestone Achievement

Sharjah Airport has reached a significant milestone by securing Level 3 Airport Customer Experience Accreditation from Airports Council International (ACI). This achievement highlights the airport's dedication to enhancing passenger services and integrating customer experience into its operations.

## Journey to Level 3

The airport began its journey in the ACI programme at Level 1 in 2022, focusing on measuring passenger satisfaction and understanding traveler needs. It progressed to Level 2 in 2023, renewed this status in 2025, and finally attained Level 3 in 2026.

## Enhancing Passenger Experience

The Level 3 accreditation recognizes Sharjah Airport's ability to effectively use passenger feedback to improve services. The airport has strengthened feedback channels and regularly shares satisfaction reports across departments to identify and address service gaps.

## Collaboration and Coordination

Sharjah Airport has increased collaboration with airlines, ground handlers, and other stakeholders to ensure consistent service standards. This coordinated effort aims to provide a seamless journey for passengers from arrival to departure.

## ACI's Accreditation Programme

ACI's Airport Customer Experience Accreditation Programme evaluates airports on various aspects, including strategy, measurement, operational improvement, employee engagement, and stakeholder collaboration. Sharjah Airport's success in these areas has been instrumental in achieving the Level 3 status.

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